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Returns & Cancellations

Return an Item:

* The package return process can take 5-7 working days.

* Once we receive your item, we will either credit your original method of payment or ship you a replacement item, based on your request.

* If there was an error on our part related to your order, we will issue a credit, * There are restrictions for returns based on item size, materials, departments, etc. For more information, please cotact us.

* We recommend that you insure your package and ship it via a trackable carrier method. movieherotoys.com cannot replace or provide credit for any item lost during return shipping.

* Refunds are usually issued within 10 business days of us receiving the product back. During the holiday season, please allow up to two weeks for a credit to be issued. Please don't forget to include your order number with any return!

Cancellation Policy:
Orders may be cancelled as long as they have not been processed - usually the next business day. During the Holiday Season Dec. 10th thru Dec. 25th we cannot cancel orders once they are placed. Please contact us to see if your order has not yet been processed.
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